Refund policy

5. Returns & Right of Withdrawal (EU Consumer Law)

In accordance with EU consumer law, you have the right to return your order within 14 days of receiving it, without giving a reason.

Conditions for returns:

• Items must be unused, unworn, and in their original condition

• Items must be returned in original packaging

• Earrings or hygiene-sensitive items may not be returnable unless defective

• Proof of purchase is required

To request a return, please contact us at meztli.treasures@gmail.com within 14 days of delivery.

Return shipping costs:

• The customer is responsible for return shipping costs unless the item is faulty or incorrect

Refunds:

• Once we receive and inspect your return, we will process your refund within 5 business days

• Refunds are issued to the original payment method

• Original shipping fees are non-refundable (unless required by law)

6. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:

• Your order number

• Clear photos of the issue

We will gladly offer a replacement or refund.